Removal Van Bayswater Service Terms and Conditions
These Terms and Conditions govern the provision of removal and associated services by Removal Van Bayswater to customers within Bayswater and surrounding areas in the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your removal service.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm or company requesting the services.
Company means Removal Van Bayswater, the provider of the services.
Services means removal, transport, loading, unloading, packing, storage and any ancillary services agreed between the Company and the Customer.
Goods means all items which are to be removed, transported, packed, stored or otherwise handled by the Company on behalf of the Customer.
Contract means the agreement between the Customer and the Company for the provision of services, incorporating these Terms and Conditions.
2. Service Area
The Company provides removal services primarily in Bayswater and the wider London area, as well as throughout the United Kingdom where agreed at the time of booking. Acceptance of any job outside the usual operating area is at the Company’s discretion.
3. Booking Process
3.1 Bookings can be made through the Company’s designated booking channels as advertised from time to time. A booking is only confirmed when the Company has provided written or electronic confirmation and, where applicable, the required deposit has been received.
3.2 The Customer must supply accurate and complete information at the time of booking, including but not limited to:
(a) Full addresses for collection and delivery.
(b) Details of property access, including floor levels, lifts, stairs, parking restrictions and any loading limitations.
(c) An accurate description and approximate volume of the Goods.
(d) Any special handling requirements or items of exceptional value or fragility.
3.3 The Company reserves the right to amend the quoted price or cancel the booking if the information supplied by the Customer is materially inaccurate or incomplete.
3.4 Where the Company provides an estimate or quotation, it is based on the information supplied by the Customer and is valid for the period stated on the quotation, or if no period is stated, for 30 days from the date of issue. Any changes to the scope of work may result in a revised quotation or additional charges.
4. Parking and Access
4.1 The Customer is responsible for ensuring that suitable parking and access are available at both the collection and delivery addresses.
4.2 Where parking permits, dispensations or specific authorisations are required, it is the Customer’s responsibility to obtain them in advance, unless expressly agreed otherwise in writing.
4.3 Any parking fines, penalty charge notices, or additional fees incurred as a result of inadequate or restricted parking or access will be payable by the Customer and may be added to the final invoice.
5. Customer Responsibilities
5.1 The Customer must ensure that the Goods are properly prepared for removal, including appropriate packing and labelling unless the Company has agreed to provide packing services.
5.2 The Customer must be present, or represented by an authorised adult, at the collection and delivery addresses to supervise the work, confirm the Goods to be moved, and sign any relevant documentation such as job sheets or inventories.
5.3 The Customer is responsible for securing all valuables, personal documents, cash, items of high sentimental value and prohibited items, and must not include such items in consignments without the prior written consent of the Company.
5.4 The Customer warrants that they are the owner of the Goods, or have full authority from the owner to enter into this Contract and authorise their removal.
6. Payments and Charges
6.1 Charges for the Services will be as stated in the Company’s quotation or as otherwise agreed in writing. Charges may be on a fixed price or hourly rate basis, or a combination of both.
6.2 The Company may require a deposit at the time of booking. The balance of the charges is payable as specified in the quotation or confirmation, which may be prior to the commencement of the Services, upon completion of the job, or on account for agreed account customers.
6.3 Payment methods will be as notified by the Company. The Customer must ensure cleared funds are available by the due date.
6.4 If payment is not made by the due date, the Company reserves the right to:
(a) Suspend or withhold the Services.
(b) Charge interest on overdue amounts at the maximum rate permitted by law.
(c) Retain the Goods under a lien until payment is made in full, including any storage and additional handling costs incurred.
6.5 Any additional services requested on the day of the move or arising from circumstances not disclosed at the time of booking, such as unexpected access difficulties or significantly increased volume of Goods, may attract extra charges at the Company’s prevailing rates.
7. Cancellations and Postponements
7.1 If the Customer wishes to cancel or postpone a booking, they must notify the Company as soon as reasonably practicable.
7.2 The following cancellation charges may apply, depending on when the notice is received:
(a) More than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refundable at the Company’s discretion.
(b) Between 3 and 7 days before the scheduled service date: up to 50 per cent of the quoted price may be charged.
(c) Less than 3 days before the scheduled service date, or failure to provide access on the day: up to 100 per cent of the quoted price may be charged.
7.3 The Company may cancel or postpone the Services where:
(a) The Customer is in breach of these Terms and Conditions.
(b) Essential information has not been provided or is materially inaccurate.
(c) The Company is prevented from performing the Services by circumstances beyond its reasonable control, including but not limited to severe weather, road closures, accidents, industrial disputes or civil disturbances.
7.4 In the event of cancellation by the Company for reasons within its control, the Customer will be entitled to a refund of any pre-paid charges relating to the cancelled Services, but the Company shall have no further liability for consequential losses.
8. Excluded and Hazardous Items
8.1 Unless explicitly agreed in writing, the Company will not carry or handle:
(a) Hazardous or dangerous goods including explosives, gases, flammable or combustible materials, corrosives, toxic substances, or compressed cylinders.
(b) Perishable or temperature-sensitive goods.
(c) Live animals, plants or other living organisms.
(d) Cash, securities, precious metals, jewellery, watches, collections of stamps or coins, irreplaceable documents or items of exceptional value.
8.2 If any such items are handed to the Company without its prior knowledge or consent, the Company shall not be liable for any loss or damage arising from their carriage or handling, and the Customer shall indemnify the Company against any resulting claims, damages or expenses.
9. Waste Regulations and Disposal
9.1 The Company operates in accordance with applicable United Kingdom waste and environmental regulations. The Company is not a general waste carrier and will only dispose of items as part of a removal service where this has been specifically agreed.
9.2 Where the Customer requests disposal of unwanted items, the Company will handle such items in compliance with relevant waste legislation and may apply separate charges for collection, transport and disposal.
9.3 The Customer must not ask the Company to dispose of hazardous, prohibited or controlled waste. Should the Company discover such items among the Goods, it may refuse to handle them and may charge the Customer for any reasonable costs incurred in making the items safe or arranging lawful disposal.
9.4 The Customer remains responsible for ensuring that any waste or items for disposal are accurately described and segregated where required. The Company may decline to collect items which appear to breach environmental or waste regulations.
10. Company Responsibilities
10.1 The Company will exercise reasonable care and skill in providing the Services and will take reasonable steps to protect the Goods and the Customer’s property during the removal process.
10.2 The Company may use its own staff or sub-contractors to perform the Services. In either case, the Company remains responsible for ensuring that the Services are carried out in accordance with these Terms and Conditions.
10.3 Time for completion of the Services is not of the essence. Any timescales given are estimates only and may be affected by traffic conditions, weather, access issues, or other factors beyond the Company’s control.
11. Liability for Loss or Damage
11.1 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract shall be limited, at the Company’s option, to one of the following:
(a) Repair of the damaged item.
(b) Replacement of the item with a similar item of equivalent age and condition.
(c) Payment of the reasonable cost of repair or replacement, subject to any applicable limitations set out in these Terms and Conditions.
11.2 The Company will not be liable for:
(a) Loss or damage arising from inherent defects, pre-existing damage, wear and tear, or the fragile nature of specific items.
(b) Damage to Goods that have not been adequately packed by the Customer, unless the Company has agreed to pack them.
(c) Damage to the interior or exterior of property where caused by difficult access, narrow stairways, tight corners, or similar structural constraints, provided the Company has exercised reasonable care.
(d) Indirect or consequential losses, including loss of profits, loss of opportunity or emotional distress.
11.3 Any claim for loss or damage must be reported to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. The Customer must allow the Company a reasonable opportunity to inspect any alleged damage.
11.4 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by law.
12. Insurance
12.1 The Company maintains appropriate insurance in connection with its business operations, in accordance with applicable United Kingdom requirements.
12.2 The Customer is encouraged to maintain adequate insurance cover for the Goods during the removal process, particularly for items of high value or special importance. The Company’s standard liability limitations will apply unless a separate written agreement is made for extended cover.
13. Delays and Force Majeure
13.1 The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under the Contract where such delay or failure is due to events beyond its reasonable control, including but not limited to adverse weather, road traffic incidents, road closures, public transport disruption, industrial action, acts of terrorism or natural disasters.
13.2 Where a force majeure event occurs, the Company will take reasonable steps to minimise disruption and may offer to reschedule the Services. Any additional costs may be chargeable, subject to the circumstances.
14. Complaints and Dispute Resolution
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
14.2 The Company will make reasonable efforts to resolve complaints promptly and fairly. If a dispute cannot be resolved directly, the parties may consider independent dispute resolution or mediation.
15. Data Protection and Privacy
15.1 The Company will collect and process personal data relating to the Customer for the purposes of administering bookings, providing the Services and complying with legal obligations.
15.2 Personal data will be handled in accordance with applicable United Kingdom data protection laws. The Company will not sell or disclose Customer data to third parties except where necessary to provide the Services, comply with legal requirements, or with the Customer’s consent.
16. Variation
16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless changes are agreed in writing by both parties.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any Contract arising from them shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19. Entire Agreement
19.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the parties and supersede all prior discussions, correspondence or understandings relating to the subject matter.
19.2 No variation of the Contract shall be effective unless agreed in writing by an authorised representative of the Company.